Complaints & Disputes

Last updated: 4 June 2026

We take complaints seriously and handle them fairly under New Zealand law, including the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Privacy Act 2020 where relevant.

1. How to contact us

Email: clients@plantppwipe.world
Phone: +64 4 939 8071
Post: 52 Cleveland Street, Brooklyn, Wellington 6021, New Zealand

Please include your name, contact details, order or account reference (if any), and a clear description of the issue.

2. Our process

• Acknowledgement: within 2 business days
• Investigation: we review records and speak with relevant staff
• Outcome: written response within 10 business days where possible, including any remedy offered

3. Possible remedies

Depending on the nature of your complaint, we may offer a refund, credit, service redo, configuration support, or an apology with corrective action. Remedies follow our Return Policy and applicable consumer law.

4. Privacy complaints

For concerns about personal information, contact us first. You may also complain to the Office of the Privacy Commissioner: www.privacy.org.nz

5. External agencies

If we cannot resolve a dispute, consumers may contact:

• Disputes Tribunal (claims within monetary limits) — www.disputestribunal.govt.nz
• Commerce Commission (misleading conduct) — www.comcom.govt.nz
• Citizens Advice Bureau — www.cab.org.nz

6. Unsolicited electronic messages

Marketing emails include an unsubscribe facility in line with the Unsolicited Electronic Messages Act 2007. Report spam concerns to the Department of Internal Affairs if needed.